Is this Hotel Fire & Ice pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Hotel Fire & Ice have a swimming pool?

No, this Hotel Fire & Ice does not have a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Hotel Fire & Ice?

Best-rates for the Hotel Fire & Ice starts from $211 per night with includes Sports/Activities, Skiing, Toiletries, Guest Services, Kitchen, Breakfast, Parking, TV, Wheelchair Accessible, Accessibility, Bedding/Linens, Wellness Facilities, Fireplace/Heating, Child Friendly, Balcony/Terrace, Security/Safety, Business Services, Restaurant, Bar, Eco Friendly, Laundry, Spa, Internet with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Hotel Fire & Ice a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Hotel Fire & Ice wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Hotel Fire & Ice is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Hotel Fire & Ice?

Based on the information reported by the owner or manager, the Hotel Fire & Ice indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Hotel Fire & Ice?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Hotel Fire & Ice | Hotel in Neuss

Name: Hotel Fire & Ice
Address: Neuss, North Rhine-Westphalia, Germany, DE
Price range: Prices for upcoming dates start at $211 per night
Rating: 9.4

| 9.4 (267 Reviews) | 1 Bathroom

Hotel in Grefrath, Neuss

Luxurious slopeside hotel with 2 bars/lounges
With direct access to the slopes, Hotel Fire & Ice makes guests feel at home with amenities like a restaurant and a full-service spa.
Change of towels is available on request.
Hotel Fire & Ice offers 101 accommodations with laptop-compatible safes and complimentary bottled water. Each accommodation is individually furnished. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. 32-inch LCD televisions come with satellite channels.

Bathrooms include showers, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and hair dryers. Hypo-allergenic bedding, irons/ironing boards, and change of towels can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include ski-in/ski-out access, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Parking

Wheelchair Accessible

Balcony/Terrace

Accessibility

Security/Safety

Business Services

Sports/Activities

Bedding/Linens

Skiing

Wellness Facilities

Spa

Fireplace/Heating

Restaurant

Bar

Toiletries

Guest Services

Eco Friendly

Breakfast

Child Friendly

Internet

Kitchen

Laundry

Facility Overview

Bathrooms

Hair dryer

Free toiletries

Bathrobes

Towels

Shower

Bedroom

Hypo-allergenic bedding

Down comforter

Pillow-top mattress

Bed sheets

Pillow menu

Premium bedding

Blackout drapes/curtains

Eco-friendly cleaning products used

Phone

Soundproofing

Laptop-compatible safe

Slippers

Connecting rooms available

Individually furnished

Water-efficient toilets only

Iron/ironing board (on request)

LED light bulbs

Breakfast

1 restaurant

Buffet breakfast available for a fee 7:00 AM–10:00 AM on weekdays and 7:30 AM–11:30 AM on weekends: EUR 24.50 for adults and EUR 12.25 for children

Coffee/tea in common area(s)

2 bars/lounges

Electric kettle

Free bottled water

Coffee/tea maker

Parking

Limited onsite parking

Wheelchair-accessible parking available

Electric car charging station on site

RV/bus/truck parking (surcharge) on site

Uncovered self parking on site (EUR 6 per day)

Accessibility

Wheelchair-accessible parking

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Elevator

Wheelchair-accessible path to elevator

Stair-free path to entrance

2 on-site accessible parking spaces

Elevator door width (inches): 35

Well-lit path to entrance

Wheelchair-accessible path of travel

Activities

Hiking/biking trails

Skiing

Health/beauty spa

Ski lifts

Golfing

Ski area

Steam room

Downhill skiing

Bike parking

Sauna

Fitness center

Full-service spa

Mini golf

Snowboarding

Sledding

Shopping

Entertainment

Satellite channels

32-inch LCD TV

General

Conference center (269 square feet of space)

Meeting rooms - 13

Front-desk safe

Banquet hall

Lockers available

ATM/banking services

Elevator

Reception hall

English

Dutch

Polish

French

German

Spanish

At least 80% of food locally-sourced

Comprehensive food waste policy

Vegetarian dining options

Fireplace in lobby

Reusable tableware only

At least 80% lighting from LEDs

Local artist showcase

Comprehensive recycling policy

No plastic water bottles

Reusable cups only

No plastic drinking straws

Smoke-free property

No plastic soda bottles

Double-glazed windows

Guest Services

Soundproofed rooms

Mini golf

Children's games

Art supplies

Laundry facilities

Highchair

Tour/ticket assistance

Concierge services

Ski equipment rentals

Ski-in/ski-out access

Luggage storage

Change of towels (on request)

Change of bedsheets (on request)

24-hour front desk

Ski passes

Dry cleaning service

Ski storage

Multilingual staff

Skiing lessons

Daily housekeeping

Laundry facilities

Internet

Available in some public areas: Free WiFi

Available in all rooms: Free WiFi

Outdoors

Terrace

Spa

Sauna

Spa open daily

Steam room

Massages

Policies

Check-in

Check-in time starts at 4:00 pm minimum check-in age: 18

Check-out

Check-out before 11 am contactless check-out available

Child Policy

Children are welcome. kids stay free! up to 2 children 12 years old and younger stay free when using existing bedding. rollaway/extra beds are available for eur 30.0 per night.

Payment Policy

Fee for buffet breakfast: approximately eur 24.50 for adults and eur 12.25 for children uncovered self parking fee: eur 6 per day rollaway bed fee: eur 30.0 per night the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

Pets not allowed (service animals are welcome, and are exempt from fees)

Cashless transactions are available extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards and debit cards; cash is not accepted this property uses eco-friendly cleaning products

Reviews

Michael

Oct 30, 2025 09:11:21 AM

Review Score: 10

Summary: This is one of the nicest places to stay. I like the alpine theme of the hotel. The room was quiet and clean. The staff were very friendly and helpful. I felt completely at home here.

See All Reviews

Room Arrangement

Room Info	Facilities
Standard Twin Room, 1 Twin Bed Room Size: 258 square feet m² 1 Twin Bed	General Rollaway/extra beds (surcharge), Square feet - 258, Desk, Room and bed type depend on availability check-in, Ping - 7.25, Square meters - 24, Bed count minimum 1, Extra bed count 1, Air conditioning, Bed count maximum 1, Free cribs/infant beds
Family Suite Room Size: 441 square feet m² 2 Double Bed and Twin Bunk Bed	General Rollaway/extra beds (surcharge), Ping - 12.39, Square meters - 41, Number of bedrooms - 1, Children's books, Wardrobe or closet, Bed count maximum 3, Extra bed count 1, Square feet - 441, Air conditioning, Free cribs/infant beds, Bed count minimum 3
Baum Chalet, 1 Queen Bed, Garden View Room Size: 269 square feet m² 1 Queen Bed	General Square feet - 269, No rollaway/extra beds, Portable fan, No cribs (infant beds), Garden view, Wardrobe or closet, Ping - 7.56, Square meters - 25, Heated floors, Bed count minimum 1, Bed count maximum 1
Premium Twin Room Room Size: 280 square feet m² 1 Double Bed	General Rollaway/extra beds (surcharge), Square feet - 280, Number of bedrooms - 1, Wardrobe or closet, Square meters - 26, Bed count minimum 1, Extra bed count 1, Air conditioning, Bed count maximum 1, Free cribs/infant beds, Ping - 7.87