Is this Sheraton Hanoi West pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Sheraton Hanoi West?

Check-in time for Sheraton Hanoi West starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Sheraton Hanoi West have a swimming pool?

Yes, this Sheraton Hanoi West has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Sheraton Hanoi West?

Best-rates for the Sheraton Hanoi West starts from $129 per night with includes Parking, TV, Accessibility, Business Services, Bar, Internet, Pool, Spa, Toiletries, Air Conditioner, Designated Smoking Area, Balcony/Terrace, Guest Services, Barbecue/Outdoor Cooking, Child Friendly, Laundry, Wheelchair Accessible, Bedding/Linens, Wellness Facilities, Restaurant, Entertainment, Breakfast with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Sheraton Hanoi West a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Sheraton Hanoi West wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Sheraton Hanoi West is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Sheraton Hanoi West?

Based on the information reported by the owner or manager, the Sheraton Hanoi West indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Sheraton Hanoi West?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Sheraton Hanoi West | Hotel in Hanoi

| 8.8 (260 Reviews) | 1 Bathroom

Hotel in My Đinh, Hanoi

Luxury hotel with a full-service spa and a 24-hour health club
Along with a full-service spa, this hotel has an outdoor pool and a restaurant. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour health club, a bar/lounge, and a poolside bar are onsite.
Housekeeping is available on request.
Sheraton Hanoi West offers 510 accommodations with minibars and safes. A pillow menu is available. 50-inch LCD televisions come with cable channels and pay movies. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries.

This Hanoi hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and hair dryers. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a 24-hour health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Air Conditioner

Parking

Pool

Designated Smoking Area

Wheelchair Accessible

Balcony/Terrace

Accessibility

Business Services

Bedding/Linens

Wellness Facilities

Spa

Restaurant

Bar

Toiletries

Guest Services

Entertainment

Breakfast

Barbecue/Outdoor Cooking

Child Friendly

Internet

Laundry

Facility Overview

Bathrooms

Toilet paper

Bathrobes

Private bathroom

Shampoo

Soap

Separate bathtub and shower

Toothbrush and toothpaste

Free toiletries

Towels

Hair dryer

Bedroom

Hypo-allergenic bedding

Blackout drapes/curtains

Rollaway/extra beds (surcharge)

Free cribs/infant beds

Bed sheets

Air conditioning (climate-controlled)

Pillow menu

Connecting rooms available

Energy-saving switches

Recycling

Turndown service

LED light bulbs

Slippers

Iron/ironing board

Phone

Laptop-friendly workspace

Desk

Safe

Window screens

Breakfast

24-hour room service

Buffet breakfast available for a fee daily 6:00 AM–10 AM: USD 21.5-22 for adults and USD 10.5-11 for children

1 restaurant and 1 coffee shop/cafe

Coffee/tea in common area(s)

1 poolside bar and 1 bar

Free bottled water

Minibar

Parking

Free secured self parking on site

Onsite parking options include a carport

Accessibility

Elevator

Wheelchair-accessible registration desk

Wheelchair-accessible business center

Wheelchair-accessible pool

Wheelchair-accessible restaurant

Wheelchair-accessible spa

Wheelchair-accessible concierge desk

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Braille signage

Wheelchair-accessible lounge

In-room accessibility

Wheelchair-accessible fitness center

Assistive listening devices available

Hardwood flooring in room

Wheelchair accessible (may have limitations)

Activities

Health/beauty spa

Casino

Outlet shopping

24-hour fitness center

Steam room

Designer stores

Playground

Children's pool

Sauna

Full-service spa

Shopping

Outdoor pool

Entertainment

50-inch LCD TV

Cable channels

Pay movies

General

24-hour business center

Conference center (4499 square feet of space)

Meeting rooms - 10

Elevator

Front-desk safe

Gift shop/newsstand

Grocery/convenience store

Library

ATM/banking services

Ballroom

Banquet hall

Italian

Japanese

French

English

Chinese (Mandarin)

Vietnamese

Korean

Comprehensive recycling policy

No plastic coffee stirrers

Double-glazed windows

Renovated entire property - October 2020

Biodegradable coffee stirrers

Designated smoking areas

Vegetarian dining options

Guest Services

Laundry facilities

Snack bar/deli

Playground

Children's pool

Rollaway/extra beds (surcharge)

In-room child care (surcharge)

Grocery/convenience store

Babysitting (surcharge)

Free supervised childcare

Free cribs/infant beds

Outdoor pool

Change of towels (on request)

Dry cleaning service

Laundry facilities

Wedding services

Concierge services

Turndown service

Luggage storage

Tour/ticket assistance

Porter/bellhop

Change of bedsheets (on request)

Multilingual staff

24-hour front desk

Daily housekeeping

Internet

Available in all rooms: Free WiFi and wired Internet

Available in some public areas: Free WiFi

Outdoors

Garden

Pool sun loungers

BBQ grill(s)

Terrace

Spa

Ayurvedic treatments

Aromatherapy

Body wraps

Outdoor treatment areas

Massage - Thai

Sauna

Body scrubs

Couples treatment room(s)

Facials

Massage - Swedish

Massage - prenatal

Massage - hot stone

Spa open daily

Body treatments

Reflexology

Massage/treatment rooms

Steam room

16 treatment rooms

Massage - deep-tissue

Manicures and pedicures

Policies

Check-in

Check-in time starts at 3 pm early check-in is available for a fee early check-in subject to availability late check-in fee for check-in between 3:00 pm and 9:00 pm late check-in subject to availability minimum check-in age: 18

Check-out

A late check-out fee will be charged check-out before noon express check-out available late check-out subject to availability

Child Policy

Children are welcome. rollaway/extra beds are available for usd 26.2 per night. free cribs (infant beds)!

Payment Policy

Fee for buffet breakfast: approximately usd 21.5 to 22 for adults, and usd 10.5 to 11 for children early check-in is available for a fee (subject to availability) late check-in fee for check-in between 3:00 pm and 9:00 pm late check-out is available for a fee (subject to availability) rollaway bed fee: usd 26.2 per night the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

No pets or service animals allowed

Cashless transactions are available extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed the name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation this property accepts credit cards, debit cards, and cash this property affirms that it follows the cleaning and disinfection practices of commitment to clean (marriott)

Reviews

charlie

Nov 14, 2025 09:13:48 AM

Review Score: 6

Summary: Not enough for 4 stars, not enough amenities, no stabal luggage stand, too expensive, no longer stay in this hotel

See All Reviews

Room Arrangement

Room Info	Facilities
Premier Room, 1 King Bed, City View Room Size: 366 square feet m² 1 King Bed	General Number of living rooms 0, Pool view, Number of bedrooms - 0, Square feet - 366, Bed count minimum 1, Extra bed count 1, Square meters - 34, Bed count maximum 1, City view, Number of bathrooms - 1, Ping - 10
Apartment, 3 Bedrooms, City View Room Size: 1421 square feet m² 3 Double Beds	General Number of living rooms 0, Dining table, Ping - 40, Extra bed count 1, Separate dining area, Number of bathrooms - 1, Washing machine, Square feet - 1421, Number of bedrooms - 3, Separate sitting area, Bed count maximum 3, Square meters - 132, City view, Bed count minimum 3
Deluxe Room, 1 King Bed, City View Room Size: 366 square feet m² 1 King Bed	General Number of living rooms 0, Pool view, Number of bedrooms - 0, Square feet - 366, Bed count minimum 1, Extra bed count 1, Square meters - 34, Bed count maximum 1, City view, Number of bathrooms - 1, Ping - 10
Club Room, 2 Twin Beds, City View Room Size: 366 square feet m² 2 Twin Beds	General Number of living rooms 0, Pool view, Number of bedrooms - 0, Square feet - 366, Extra bed count 1, Square meters - 34, Bed count minimum 2, City view, Number of bathrooms - 1, Ping - 10, Bed count maximum 2
Premier Room, 2 Twin Beds, City View Room Size: 366 square feet m² 2 Twin Beds	General Number of living rooms 0, Pool view, Number of bedrooms - 0, Square feet - 366, Extra bed count 1, Square meters - 34, Bed count minimum 2, City view, Number of bathrooms - 1, Ping - 10, Bed count maximum 2
Presidential Suite, 1 King Bed Room Size: 2228 square feet m² 1 King Bed	General Square meters - 207, Number of bedrooms - 1, Square feet - 2228, Separate sitting area, Ping - 63, Bed count minimum 1, Extra bed count 1, Number of living rooms 1, Bed count maximum 1, Separate dining area, City view
Deluxe Room, 2 Twin Beds, City View Room Size: 366 square feet m² 2 Twin Beds	General Number of living rooms 0, Pool view, Number of bedrooms - 0, Square feet - 366, Extra bed count 1, Square meters - 34, Bed count minimum 2, City view, Number of bathrooms - 1, Ping - 10, Bed count maximum 2
Club Room, 1 King Bed, City View Room Size: 366 square feet m² 1 King Bed	General Number of living rooms 0, Pool view, Number of bedrooms - 0, Square feet - 366, Bed count minimum 1, Extra bed count 1, Square meters - 34, Bed count maximum 1, City view, Number of bathrooms - 1, Ping - 10
Suite, 1 Bedroom, City View Room Size: 640 square feet m² 1 King Bed	General Number of living rooms 0, Dining table, Kitchenette, Number of bedrooms - 1, Square meters - 59, Extra bed count 1, Square feet - 640, Separate dining area, Number of bathrooms - 1, Washing machine, Pool view, Ping - 18, Separate sitting area, Bed count minimum 1, Bed count maximum 1, City view
Suite, 2 Bedrooms Room Size: 603 square feet m² 1 Queen Bed	General Number of living rooms 0, Dining table, Square feet - 603, Number of bedrooms - 2, Extra bed count 1, Square meters - 56, Separate dining area, Number of bathrooms - 1, Washing machine, Ping - 17, Separate sitting area, Bed count minimum 1, Bed count maximum 1, City view
Executive Suite, 1 King Bed, City View Room Size: 1087 square feet m² 1 King Bed	General Square feet - 1087, Number of living rooms 0, Number of bedrooms - 1, Separate sitting area, Square meters - 101, Bed count minimum 1, Extra bed count 1, Ping - 31, Bed count maximum 1, Separate dining area, City view, Number of bathrooms - 1
Club Studio, 1 King Bed, City View Room Size: 431 square feet m² 1 King Bed	General Number of living rooms 0, Dining table, Number of bedrooms - 0, Kitchenette, Ping - 12, Extra bed count 1, Square feet - 431, Separate dining area, Number of bathrooms - 1, Washing machine, Square meters - 40, Pool view, Separate sitting area, Bed count minimum 1, Bed count maximum 1, City view
Premium Suite, 1 Bedroom, City View Room Size: 732 square feet m² 1 King Bed	General Number of living rooms 0, Square feet - 732, Pool view, Number of bedrooms - 1, Separate sitting area, Square meters - 68, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, City view, Number of bathrooms - 1, Ping - 21